Merchants that are having issues logging into their portals or gateways can contact merchant support for all password resets.
Aliant provides next day funding, which allows the merchant to be funded next business day, deposit information can be found on the merchant portal or by contacting merchant support.
Merchants will need to contact merchant support for any demographic changes.
The merchant will have to respond to the chargeback notification and provide the requested information to dispute the chargeback.
Aliant will troubleshoot any terminal or portal issues, if required, we will contact Technical Support to further assist with the issues.
The gateway provides how-to video tutorials for all settings and permission level changes, for further assistance you can contact merchant support.
The merchant is provided quick reference guides at the time of the merchant account approval, they can also contact merchant support for further training.
For all equipment products and supplies, please contact merchant support.
A new merchant account is required if the legal information differs.
Yes, we can set up multiple merchant accounts using the same login, please contact merchant support for additional information.
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